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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6438Thursday 18 April 2024SUMMARYThe coach’s main responsibility is to positively impact the quality of service that agents deliver to candidates. You will achieve this by assessing the quality of service delivery and then effectively coaching agents to provide the best candidate experience. You are a champion of a candidate centric culture. DUTIES & RESPONSIBILITIESThe coach will continually capture the voice of the candidate and use it to bring about positive change through coaching, contributing new ideas, being a rol ...Read more about Quality Assurance CoachMore
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6437Thursday 18 April 2024General Summary:The Trainer works under the general direction of the Global Quality Assurance Manager in assessing, developing, and implementing training programs to support the business and customer service needs of the Global Candidate Services Operations. Plan and execute training programs as assigned to fill operational needs. Duties & Responsibilities:• Plans, conducts, and implements a comprehensive training program for frontline customer service. Training components will be geared toward ...Read more about TrainerMore
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ABOUT US: Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient and hassle-free experience. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guarant ...Read more about Proofreader / Copy EditorMore
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Job Title: Test Centre Administrator - Wicklow Reports To: District Manager Department: Test Centre Hours of Work: 25.5 hours monthly, Monday – Saturday Contract Type: Perm, part-time SUMMARY To supervise test candidates to ensure the efficient invigilation and execution of tests at Prometric test centers. COMPANY BACKGROUND Prometric (www.prometric.com) is a trust ...Read more about Test Centre AdministratorMore
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Job Title: Candidate Services Representative – English Speaker Reports To: Candidate Services Supervisor Department: Candidate Services Location: Dundalk. Co. Louth Hours of Work: 37.5 hours weekly Job Overview: If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with ...Read more about Candidate Services RepresentativeMore
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Job Title: Senior Analyst, Channel Engagement Reports To: Senior Operations Manager, China Location: China Department: Channel Management SUMMARY Provide key support to the test delivery project manager by effectively managing and providing a point of escalation to an assigned portfolio of test delivery points across the region. Ensure there is ad ...Read more about Senior Analyst, Channel EngagementMore
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Job Title: Application Security Engineer Reports To: Head of Information Security Department: Information Security Location: Remote - Ireland Hours of Work: 37.5 hours weekly Job Overview: As a Prometric Application Security Engineer you will be a member of our growing cybersecurity team with a focus on application security. In this role you will be responsible for executing and driving security posture v ...Read more about Application Security EngineerMore
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6407Friday 29 March 2024Description:Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and will have high visibility. Responsibilities:• Daily real time monitoring of service levels for all queues for all sites (multiple geos & channels)• ...Read more about Real Time AnalystMore
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Job Title: Security Systems Engineer Reports To: Manager – IT Security Engineer Department: Information Security Location: Remote - Ireland Hours of Work: 37.5 hours weekly Job Overview: As a Prometric Security Systems Engineer you will be a core player who participates in and leads multiple security efforts. You will work closely with development teams, ...Read more about Security Systems EngineerMore
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Job Title: Security Engineer Reports To: Manager – IT security Engineer Department: Information Security Location: Remote - Ireland Hours of Work: 37.5 hours weekly Job Overview: As a Prometric Security Engineer you will be a core player who participates in and leads multiple security efforts. You will work closely with development teams, product ma ...Read more about Security EngineerMore
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Job Title: Test Centre Administrator - Limerick/Charleville Reports To: District Manager Department: Test Centre Hours of Work: 25.5 hours monthly, Monday – Saturday Contract Type: Perm, part-time SUMMARY To supervise test candidates to ensure the efficient invigilation and execution of tests at Prometric test centers. COMPANY BACKGROUND Prometric (www.prometric.co ...Read more about Test Centre AdministratorMore
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6393Friday 22 March 2024RESPONSIBILITIES User Administration: Establish and maintain the Active Directory Access control to various network resources and applications Update process documentation to ensure compliance with regulatory, client and, corporate requirements. Provisions accounts based on a policy of least access privilege granting access based on department and position Adhere to documented RBAC permissions standards and updates documented standards as requirements change. Ensures proper authorization is ob ...Read more about IAM System AnalystMore
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6392Friday 22 March 2024RESPONSIBILITIES Documenting and maintaining the documentation for the networking infrastructure, data flows, security compliance, and ports-and-protocols requirements. Firewall rule analysis, clean up, requests and troubleshooting URL Requests using content filtering in Meraki Applying hardening and best practices to firewalls Plan, design, and implement Microsegmentation solutions Conduct vulnerability assessments, penetration tests, and audits to identify and mitigate network security risks ...Read more about Security EngineerMore
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6391Friday 22 March 2024Core Responsibilities: Complaint Management• Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by Prometric’s terms and policies.• Demonstrate ownership of candidate issues, urgency, and work proactively with internal Prometric groups to resolve issues in a timely manner. Continuous Improvement• Identify and report issues causing complaints to improve processes and procedures.• Understand current business processes and tools which impac ...Read more about Candidate Care Specialist - French SpeakerMore
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6390Friday 22 March 2024Duties & Responsibilities: Answer incoming technical support calls, chats and emails. Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize according to urgency and importance in Salesforce. Monitor support queues in Salesforce and take a ...Read more about GTCS Analyst 1More
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6389Friday 22 March 2024Duties & Responsibilities: Answer incoming technical support calls, chats and emails. Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize according to urgency and importance in Salesforce. Monitor support queues in Salesforce and take a ...Read more about GTCS Analyst 1More
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ● Req #6388Friday 22 March 2024Duties & Responsibilities: Answer incoming technical support calls, chats and emails. Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize according to urgency and importance in Salesforce. Monitor support queues in Salesforce and take a ...Read more about GTCS Analyst 1More
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Job Title: Candidate Services Representative – Irish Speaker Reports To: Candidate Services Supervisor Department: Candidate Services Location: Dundalk, In Office Hours of Work: 37.5 hours weekly Job Overview: If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly glob ...Read more about Candidate Services RepresentativeMore
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Job Title: Lead Data Engineer Reports To: Director, Software Development Department: Technology & Product Location: Remote (Ireland) Hours of Work: 37.5 hours weekly Prometric is a global leader in test development, test delivery, and candidate services for academic, professional, government, and corporate clients. We are looking for a highly skilled and motivated technol ...Read more about Lead Data EngineerMore
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Job Title: Network Engineer Reports To: Senior Manager – Network & Telecom Department: Technology Operations Location: Dundalk, Co. Louth, Ireland Hours of work: 37.5 hours weekly SUMMARY IP networks form the backbone of Prometric’s ability to service our clients testing needs globally. Scalable, reliable and flexible networks are critical to our global ope ...Read more about Network EngineerMore