Case Management Specialist-NE_NSC-Social Services Department-701

THE SALVATION ARMY JOB DESCRIPTION

Job Code – Title: Case Management Specialist 
Department: Social Services
Location: Fayetteville / Sandhills NC

Job Family:Social Services
FLSA: Non-Exempt
Reports to: Social Services Program Manager

Job Summary:

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.
 

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
 

Case Management Responsibilities (50%)

Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
 

Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
 

Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
 

Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.
 

Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
 

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.
 

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.
 

Completes and articulates discharge plans to clients exiting the program.
 

Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.
 

Social Services Responsibilities (20%)

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
 

Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.
 

Assists clients in locating/securing affordable housing; works closely with client to transition in the new housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.
 

Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.
 

Fundraising and Financial Responsibilities (10%)

Researches public funding opportunities for Salvation Army programs; develops funding proposals; researches, prepares, writes, and submits funding proposals.
 

Assists with the preparation and monitoring of departmental budgets.
 

Administrative Responsibilities (10%)

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
 

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
 

Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
 

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Director as appropriate for submission to grantor.
 

Liaison Responsibilities (10%)

Acts as liaison to community agencies, the Advisory Board, and other organizations as it relates to Corps Social Services Programs.
 

Other Responsibilities:

Conducts tours of program facility for outside agencies as requested.
 

Assists in developing and revising the service policy manual.
 

Assists in performing social service work for special or seasonal projects.
 

Performs other duties as assigned.
 

Materials and Equipment:

Personal Computer
General Office Equipment
 

Knowledge, Skills and Abilities:

Knowledge of the principles and practices of social service case management.
 

Knowledge of social service resources and agencies in the community.
 

Knowledge of effective communication and motivation practices.
 

Knowledge and commitment to computerized Client Data Management System usage and emphasis on outcome measurement.
 

Ability to develop program plans and goals based on client's needs.
 

Ability to assess and evaluate level of service provided in order to ensure service evaluations are favorable and meet or surpass funding requirements.
 

Ability to evaluate the client's progress toward program goals.
 

Ability to work with the public encompassing all types of behaviors.
 

Ability to interview clients and to obtain pertinent information.
 

Ability to prepare and maintain accurate and complete case notes and client records.
 

Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.
 

Ability to build and maintain effective and professional working relationships with clients and community agencies.
 

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

Associate’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field,

and

Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,

or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
 

Certifications:

Valid State Drivers License
 

Physical Requirements:

Ability to meet attendance requirements.
 

Ability to read, write, and communicate the English language effectively.
 

Ability to communicate clearly and effectively both orally and in writing.
 

Ability to think clearly and quickly in order to maintain control of client caseload.
 

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
 

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
 

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
 

Working Conditions:

Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.
 

Statement of Purpose:

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.
 

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
 

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!