Case Worker/Receptionist - Kingsport TN

Kingsport, TN, USA Req #16688
Friday, September 10, 2021

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Case Worker/Receptionist for the Kentucky - Tennessee Territory, located in, Kingsport, TN.


Job Summary

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and completes receipts for deliveries and donations when applicable; greets and announces visitors and clients; provides general information about The Salvation Army’s operations and services; performs routine clerical work such as typing and filing. Provides social service assistance to eligible clients in the following areas; food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; completes accurate HMIS information intake forms and enters in the database; prepares and retains accurate and complete clients assistance records; refers clients to community partners/agencies and maintains effective working relationships with the same; ensure compliance with program policies and procedures.


.  Knowledge, Skills, and Abilities

 Knowledge of general office practices and principles. Knowledge of social service practices and principles. Ability to interview clients in order to evaluate and serve their needs. Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions. Ability to build and maintain effective working relationships with the public and community agencies. Ability to prepare accurate and complete client records, reports, and statistics. Knowledge of The Salvation Army Mission, philosophy, culture, protocol, and organizational structure. Ability to present a positive and professional image of The Salvation Army. Ability to meet attendance requirements; this is a key operating position and conscientious attendance is paramount. Ability to read, write and communicate the English language. Ability to perform mathematical calculations. Ability to type and key information into a computer. Ability to sort and file mail and documents alphabetically and numerically. Ability to maintain pantry inventory, and place orders to meet needs.
Education and Experience
Bachelor’s degree from and accredited college or university in Social Work, Behavioral Science, or a related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


Physical Requirements/Working Conditions

Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Work requires the ability to lift and carry and/or push/pull light (less than 25lbs.) materials, supplies, and equipment. Light mobility: duties are usually performed by a combination of standing, walking, and primarily sitting.


 All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this posting.

Application Submittal Period 9/010/2021 – 10/09/2021

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled 

To apply, please complete our on-line application at


Other details

  • Job Family KT-NON-EXEMPT
  • Job Function Case Management
  • Pay Type Hourly
This posting is inactive.
Location on Google Maps
  • Kingsport, TN, USA