Lead Case Worker_Ne-AOK

Conway, AR 2125 HARKRIDER ST., STE. 10, 12 14 72032, 2125 HARKRIDER ST., STE. 10, 12 14, Conway, Arkansas, United States of America Req #16552
Monday, August 30, 2021

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Lead Case Worker, located in Conway, AR.

Job Summary

Interviews, accepts and provides case management services based on program fit including food pantry, homeless prevention services, and seasonal activities. Provide intensive case management services including establishing program plan/goals and evaluates client’s progress by conducting meetings with client as well as serving as an advocate for client in order to acquire services that will enable them to functionally cope with the environment. Responsible for providing information and referrals to people residing in community who are homeless or at risk of homeless. Coordinate and manage staff/volunteers in providing client services; coordinate documentation and reporting of all client services activities, including entry into client information system, Salvation Army statistics reporting and any paper documentation.

Essential Functions: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job related responsibilities and tasks other than those stated in this job description.

Case Management Responsibilities (55%) Conduct intake screenings, including asking interview questions, reviewing and verifying information. Responsible for the protection of confidentiality and privacy of client information in all forms. Conduct assessment of clients as required, to obtain more in-depth information regarding their needs and barriers and obtain pertinent information to establish program goals and/or determine programmatic fit. Develop individual service plans focused on moving clients from current state of dependency toward sustainability within the community, including becoming employed, earning a fair wage, increasing skill and/or income or enrolling in government benefit programs including SSI/SSDI, TANF, SNAP, and others; identifying affordable housing/shelter need and identifying viable sustainable transportation sources. Decrease barriers to fulfilling those service plan goals by addressing issues of mental health, substance abuse, childcare and physical health problems. Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same while monitoring ongoing needs. Plans, coordinates, and/or facilitates needed classes and educational opportunities to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed. Link clients with other resources in the community by providing names of other agencies, phone numbers of those agencies, and whenever possible, names of individuals at those agencies that they would be able to contact. Responsible for following up to ensure that the referral has been completed by the client and that it has met the need. When referrals have not been completed, Case Manager is responsible for continuing to work with the client to resolve the issue until complete whenever possible.

Social Services Responsibilities (15%) Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; obtains copies of all necessary documentation depending on program requirements. Prepares, completes and processes food assistance claims, clothing and furniture vouchers for eligible clients; directs clients to Family Store or other referral streams for needed assistance.

Administrative Responsibilities (20%) Coordinates and supervises the workflow and programmatic training of volunteers/staff, required paperwork, and reporting requirements. Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and is adaptable to make necessary changes to services as needed. Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS). Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.

Community Relations (10%) Attends community meetings, acts as liaison on behalf of The Salvation Army as it relates to client supportive services and referral sources. Conducts tours of program facility for outside agencies as requested. Assists with community services as needed. Assists in performing social service work for special or seasonal projects. Other Responsibilities Must maintain a positive, calm interaction with clients and co-workers at all times. Perform other duties as assigned. 

Knowledge, Skills, and Abilities
Knowledge of general social service and emergency assistance practices and procedures.
Knowledge of social service resources and agencies in the community.
Ability to interview clients in order to evaluate and serve their needs.
Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
Ability to develop program plans and goals based on client's needs and to evaluate the client's progress toward program goals.
Ability to prepare and maintain accurate and complete case notes and client records.
Ability to prepare and maintain an accurate and complete record-keeping system.
Ability to build and maintain effective working relationships.
Ability to respond to inquiries from clients, provide accurate information, and resolve problems in a courteous and tactful manner.
Ability to maintain the confidential nature of client related information.
Ability to compose and type correspondence in an accurate and timely manner.
Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
Ability to present a positive and professional image of The Salvation Army.  

Education and Experience
Bachelor degree in Social Work or related field 

One year experience in the field or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.  

Physical Requirements/Working Conditions

Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to perform mathematical calculations. Ability to type and keypunch information into a computer. Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine. 

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.  

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. 

To apply, please select the "Apply Now" icon at the bottom of this positing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled 

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family AOK-NON-EXEMPT
  • Pay Type Hourly
Location on Google Maps
  • Conway, AR 2125 HARKRIDER ST., STE. 10, 12 14 72032, 2125 HARKRIDER ST., STE. 10, 12 14, Conway, Arkansas, United States of America