Social Services Worker/Volunteer Coordinator
The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Social Services Worker/Volunteer Coordinator for Nassau County located in Fernandina Beach, Florida. This is a Full-Time position, working approximately 40 hours per week.
Provides social service assistance to eligible clients in the following areas: food, clothing, travel, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. Recruits, trains, coordinates, and monitors the work of volunteers ensuring ample staff to meet program needs; prepares records and reports regarding the same. Performs a variety of corporate functions to ensure the smooth daily operation of the Center, including participating in opening, closing, assisting donors and participating in special seasonal programs.
- Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
- Prepares, completes, and processes food, clothing, travel and financial aid requests for eligible clients; directs clients to additional internal and external resources for assistance, as needed.
- Provides clients with food from pantry; receives and stocks items donated for the pantry; maintains an itemized list of food, clothing and hygiene items needed for publication to the public.
- Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
- Assists eligible clients needing transportation assistance.
- Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
- Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
- Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
- Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services.
- Determines the need for volunteer staff in conjunction with management and peer input. Participates in the recruiting, screening and selection of volunteer staff ensuring adequate staff is maintained to meet needs.
- Plans, schedules, and assigns work of volunteer staff; instructs volunteers in proper methods and procedures; checks and approves work in progress and upon completion to ensure accuracy and completeness.
- Develops training manual and volunteer assignment descriptions.
- Assists in identifying and recommending changes in assignment and termination of volunteer staff as needed.
- Prepares and maintains up-to-date records on all volunteers; prepares annual report regarding the status of the volunteer program.
- Confers with Program Director regarding the status and performance of volunteers prepares records and reports regarding the same.
Knowledge, Skills and Abilities
- Knowledge of The Salvation Army social service programs.
- Knowledge of volunteer recruitment methods and practices.
- Ability to follow instructions, plan and organize work and perform with limited supervision.
- Ability to maintain self-motivation, multitask, prioritize, and follow through despite frequent interruptions.
- Ability to concentrate and pay close attention to detail with constant breaks in concentration associated with answering phones or speaking in person to clients, donors, volunteers, and staff.
- Ability to function in hectic and busy environment serving individuals in crisis.
- Ability to communicate respectfully, effectively, and compassionately with people of diverse social, economic, educational, emotional, physical and mental health levels, experiencing a wide range of circumstances, needs and goals.
- Ability to remain calm, compassionate, patient, respectful and loving to those we serve and who work with us while simultaneously upholding TSA rules, regulations, and standards.
- Ability to prepare accurate and complete records and reports.
- Ability to build and maintain effective working relationships with volunteers.
- Knowledge of general office practices and principles.
- Ability to interview clients in order to evaluate and serve their needs.
- Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
- Ability to build and maintain effective working relationships with the public and community agencies.
- Ability to prepare accurate and complete client records, reports, and statistics.
- Ability to meet attendance requirements.
- Ability to read, write, and communicate the English language.
- Ability to perform mathematical calculations.
- Ability to type and keypunch information into a computer.
- Ability to sort and file documents alphabetically and numerically.
- Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine.
Education and Experience
Bachelor's degree from an accredited college or university and two years of successful work experience in a non-profit organization or a corporate setting or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses and Certifications
Valid state Driver’s License
Physical Requirements and Working Conditions
Duties involve frequent walking and standing, occasional kneeling and squatting, as well as lifting and carrying light to medium objects 10-20% of work time.
Work is performed in a busy, open community center where there are minimal physical discomforts associated with changes in weather. Clientele may not always be well groomed.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, please select the “Apply Now” icon at the bottom of this posting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
- Job Family FL-NON-EXEMPT
- Job Function Social Services
- Pay Type Hourly
- Required Education Bachelor’s Degree
- Fernandina Beach, FL 32034, USA