Regional General Manager
As the Regional General Manager, you are a well-seasoned people leader and expert in operations management overseeing all day to day operational support for our client and the Citibike Bikeshare system. You will have ownership over leading, coaching, and developing the New York Field Management team through the local senior leadership to ensure company and client standards, procedures, goals, and financial targets are met. You will maintain an outstanding relationship with the client’s local operational management and ensure shared success of both Motivate and Citibike. You will embody our “Relationship Based, Operations Focused” company culture and ensure all members of your team are actively engaged in our shared mission.
Motivate is a best-in-class service operations and logistics company, delivering bike share operations services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. completely transform the urban experience, is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.
We’re offering an opportunity to work with the most passionate, creative and proven team in this emerging, dynamic industry that is transforming cities around the globe.
Responsibilities (, but are not limited to)
Manage multiple operations teams with an emphasis on productivity and employee engagement
P&L responsibility for the Field Operations team to include creation and management of a field operating plan and budget to effectively support the Citibike bikeshare systemGrow and foster a strong client relationship through pro-active follow up with clients to review concerns specific to Citibike system operations
Drive productivity through process standardization, elimination of waste and reduction of variation across our various locations and teams
Develop and lead innovative programs to train, coach and develop your direct reports to ensure successful operation of their locations and personal and professional growth of your team.
Ensure all operations departments have adequate levels of trained personnel to meet contractual obligations of scheduled employees through partnership with the Talent Acquisition team and acting on the on the ground face of the organization with community partners and government agencies
Develop and lead innovative programs that audit, measure and drive productivity and process improvements to increase location performance
Ensure Directors are conducting effective observations of their processes and leadership team to determine skill levels and identify and lead coaching opportunities
Monitor intraday, daily, weekly and monthly reporting to ensure SLAs and productivity objectives are being achieved and deficiencies are identified and addressed
Ensure the revenue generation and cost management to achieve and exceed expected margins
Problem solving, and creative thinking to create innovative solutions to balance customer satisfaction with cost-effectiveness
Bachelor’s degree and10 years of progressive, people leadership with at least 7 years of leadership in an operations
Prior P&L ownership to include partnering in the development of an annual operating plan, monthly analysis, and weekly revenue recognition with a demonstrated excellence in efficiency and cost management.
Up to 10% travel and 24/7 availability depending on the performance of the division
Proficient in Microsoft Office including Word, Excel, Outlook, and PowerPoint with an ability to create and deliver Executive Level presentations.
Knowledge of process improvement methodologies such as TPS, Lean Manufacturing, Six Sigma, etc.
Experience and expertise to be able to create, analyze and manage Key Performance Indicators and metrics reporting
Ability to make independent judgments which has considerable impacts on the organization
The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish mission. Motivate is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy. If you require assistance or a reasonable accommodation during any aspect of the application process, please contact [the Human Resources Department or the hiring manager].
- Pay Type Salary
- Required Education Bachelor’s Degree
- Manhattan, New York, NY, USA