Station Valet Attendant

New York, NY, USA Req #10906
Tuesday, August 10, 2021

Motivate is looking for a Station Valet Attendant to play a fundamental role in the operations of our bikeshare system. You will be our customers “knight-in-shining armor” – helping them to check-out a bike to begin a trip, find an available dock to end their trip, and provide personal greeting for customers enjoying the bikeshare experience. Valets will be at key high-demand areas. You will also have the opportunity to act as “the face” of the bikeshare, helping customers when issues arise and answering questions, when necessary. 


About Motivate

Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.


About the Role

  • Follow safe work practices to create and maintain a safe working environment.

  • Work with all employees, under the guidance of the management team to ensure bikes, docks and station equipment are clean, clear and easily accessible to customers and employees.

  • Manage assigned station to ensure customers can access bikes to begin a ride, and dock their bikes when completing a ride.

  • Dock / undock stations with bikes; manage inventory and provide counts to dispatch or leadership when requested.

  • Evaluate bike conditions and escalate issues, as needed.

  • Inspect station, docks and individual bikes for safety, operability and cleanliness; troubleshoot station problems, when necessary.

  • Activate or close bikes stations that are operational during rush hours. 

  • Snow removal and salt pre-treating around stations or facilities (equipment such as snow blowers, shovels, and ice packs will be provided, along with training on safe use of equipment).

  • Ensure station, dock, kiosk and bike presentation standards are maintained.  This includes but is not limited to ensuring the work area and customer accessible items and areas are clean, presentable and free of trash/rubbish. 

  • Maintain knowledge of the system to provide excellent customer service to current and potential customers in the field.

  • If instructed by management, load / unload vehicles with bikes; ensure bikes are secured in appropriate approved locations.

  • Other duties as assigned and determined by leadership.


The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned as necessary.


About You

  • You are willing to work outdoors, year round and in all weather conditions

  • You enjoy providing the best customer service possible and are overjoyed when a customer is using the bikeshare system

  • You know how to use a bikeshare system and can comfortably navigate around the city

  • You are an excellent communicator to all types of people

  • You have used a GPS-enabled smartphone and are comfortable to use that as a tool of your everyday work

  • You have a scrappy all-hands on deck attitude

  • You can lift up to 50 pounds and stoop, bend, walk or stand for long periods of time


Bonus Points

  • Customer service experience in a retail and/or food/beverage setting

  • Love of biking and bikeshare



Motivate is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy. If you require assistance or a reasonable accommodation during any aspect of the application process, please contact [the Human Resources Department or the hiring manager].  
 

Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.


Other details

  • Pay Type Hourly
Location on Google Maps
  • New York, NY, USA