OB/GYN Receptionist FT

Main Campus - 1272 Garrison Drive, 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America Req #551
Wednesday, August 4, 2021

Policy Name

Call Center Representative Job Description and Responsibilities



Effective Date


Last Revision


Policy Owner

Clinic  Manager


Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care.  Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law. 

Procedure: The job description and responsibilities are defined for Call Center Representative in the OB/GYN department at Murfreesboro Medical Clinic below:

Job Title

OB/GYN Call Center Representative

Job Description

To provide patient care support for OB/GYN or clinic-wide, when requested.  Call center representatives must adhere to all policies and procedures of MMC and meet the needs of patient in a teamwork approach.

Working Conditions

Work is performed in an
  office setting and involves frequent telephone contact, as well as
  face-to-face communication with patients.  Interactions with others in
  constant and interruptive.  There is possible exposure to communicable
  diseases, toxic substances, bodily fluids, and other conditions common to
  medical practice.  Varied activities including walking, bending,
  reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting
  for extended periods of time may occur.  Also, occasional stress from
  multiple responsibilities. 


Job Responsibilities

Represent MMC in a courteous and professional manner

Greet guests and incoming calls in a polite, prompt, and helpful manner

Take accurate messages which include all required information

Be at your workstation on time and prepared to start the day

Email communication is utilized in this department for important messages and updates.  Staff members are expected to read emails frequently.

Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients

Provide prompt, efficient, and accurate patient service

Answer incoming phone calls in a professional and timely manner and maintain a daily call log.

Verify/update patients’ demographic data.

Schedule/re-schedule urgent and routine patient appointments and lab work.

Send and document detailed accounts of patient contacts to appropriate persons.

Retrieve voicemails and telephone messages left after-hours and forward information/requests to appropriate persons

Triage nurse to refill appropriate medications, answer clinical questions and relay diagnostic testing results to patients if able/comfortable/appropriate.

Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach

Keep clinic and work area clean and sanitized

Utilize computer to schedule appointments and procedures

Be knowledgeable and adhere to OSHA guidelines and MMC policies and procedures

With instruction, perform other duties as required or assigned

Required Skills

Excellent customer service skills

Strong skills in communicating effectively with co-workers, providers, and patients

Ability to conduct daily functions in an appropriate, professional, and compassionate manner

Ability to manage/prioritize multiple tasks in an efficient and timely manner

Teamwork attitude

Flexibility to respond to changing demands

Ability to react calmly and competently in stressful situations

Effectively utilize computer systems and programs that are necessary to complete daily tasks

Appropriate assessment and assistance techniques


Education/Experience Requirements

-High School diploma or successful completion of GED program

-Experience preferred but not required


MMC Vision, Mission, and Values

Our vision is
  to be a leading contributor to community health through participation in
  programs that promote wellness, facilitate diagnosis, and enhance treatment
  of disease.


Our mission is
  to foster continuous improvement in community health through the delivery of
  quality, accessible medical and surgical care in a cost-effective manner to
  the residents of Middle Tennessee.


Our values guide
  our actions as we strive to carry out our mission.

A progressive
approach to advances in medicine and changes in the
  health care delivery system

Responsive to
  patient and community needs

Collaborative with
  other physicians, hospitals, allied health providers and the community in
  improving health care

Professional, ethical and
socially responsible

Team-oriented management
  and leadership

A positive,
and responsive work


*This description is intended to provide only basic guidelines for meeting job requirements. 
It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.



have read this job description and understand its contents.


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Manager Signature                                                                         Date


Other details

  • Pay Type Hourly
Location on Google Maps
  • Main Campus - 1272 Garrison Drive, 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America