OB/GYN Receptionist FT

Main Campus - 1272 Garrison Drive, 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America Req #551
Wednesday, August 4, 2021


Policy Name

Call Center Representative Job Description and Responsibilities

Department

OB/GYN

Effective Date

 

Last Revision

 

Policy Owner

Clinic  Manager

 

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care.  Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law. 

Procedure: The job description and responsibilities are defined for Call Center Representative in the OB/GYN department at Murfreesboro Medical Clinic below:

Job Title

OB/GYN Call Center Representative

Job Description

To provide patient care support for OB/GYN or clinic-wide, when requested.  Call center representatives must adhere to all policies and procedures of MMC and meet the needs of patient in a teamwork approach.

Working Conditions

Work is performed in an
  office setting and involves frequent telephone contact, as well as
  face-to-face communication with patients.  Interactions with others in
  constant and interruptive.  There is possible exposure to communicable
  diseases, toxic substances, bodily fluids, and other conditions common to
  medical practice.  Varied activities including walking, bending,
  reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting
  for extended periods of time may occur.  Also, occasional stress from
  multiple responsibilities. 

 

Job Responsibilities

·        
 
Represent MMC in a courteous and professional manner

·        
 
Greet guests and incoming calls in a polite, prompt, and helpful manner

·        
 
Take accurate messages which include all required information

·        
 
Be at your workstation on time and prepared to start the day

·        
 
Email communication is utilized in this department for important messages and updates.  Staff members are expected to read emails frequently.

·        
 
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients

·        
 
Provide prompt, efficient, and accurate patient service

·        
 
Answer incoming phone calls in a professional and timely manner and maintain a daily call log.

·        
 
Verify/update patients’ demographic data.

·        
 
Schedule/re-schedule urgent and routine patient appointments and lab work.

·        
 
Send and document detailed accounts of patient contacts to appropriate persons.

·        
 
Retrieve voicemails and telephone messages left after-hours and forward information/requests to appropriate persons

·        
 
Triage nurse to refill appropriate medications, answer clinical questions and relay diagnostic testing results to patients if able/comfortable/appropriate.

·        
 
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach

·        
 
Keep clinic and work area clean and sanitized

·        
 
Utilize computer to schedule appointments and procedures

·        
 
Be knowledgeable and adhere to OSHA guidelines and MMC policies and procedures

·        
 
With instruction, perform other duties as required or assigned

Required Skills

·        
 
Excellent customer service skills

·        
 
Strong skills in communicating effectively with co-workers, providers, and patients

·        
 
Ability to conduct daily functions in an appropriate, professional, and compassionate manner

·        
 
Ability to manage/prioritize multiple tasks in an efficient and timely manner

·        
 
Teamwork attitude

·        
 
Flexibility to respond to changing demands

·        
 
Ability to react calmly and competently in stressful situations

·        
 
Effectively utilize computer systems and programs that are necessary to complete daily tasks

·        
 
Appropriate assessment and assistance techniques

 

Education/Experience Requirements

-High School diploma or successful completion of GED program

-Experience preferred but not required

 

MMC Vision, Mission, and Values

Our vision is
  to be a leading contributor to community health through participation in
  programs that promote wellness, facilitate diagnosis, and enhance treatment
  of disease.

 

Our mission is
  to foster continuous improvement in community health through the delivery of
  quality, accessible medical and surgical care in a cost-effective manner to
  the residents of Middle Tennessee.

 

Our values guide
  our actions as we strive to carry out our mission.

-        
 
A progressive
 
approach to advances in medicine and changes in the
  health care delivery system

-        
 
Responsive to
  patient and community needs

-        
 
Collaborative with
  other physicians, hospitals, allied health providers and the community in
  improving health care

-        
 
Professional, ethical and
 
socially responsible

-        
 
Team-oriented management
  and leadership

-        
 
A positive,
  open
and responsive work
  setting

 

*This description is intended to provide only basic guidelines for meeting job requirements. 
It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Acknowledgement

 

I
have read this job description and understand its contents.

 

_____________________________              _____________

Employee
Signature                                            
Date

 

_____________________________                ____________

Manager Signature                                                                         Date

 

Other details

  • Pay Type Hourly
Location on Google Maps
  • Main Campus - 1272 Garrison Drive, 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America