Epic Learning Specialist

Administration - 1265 John Q. Hammons Drive, 1265 John Q. Hammons Dr. , Madison, Wisconsin, United States of America Req #1196
Wednesday, September 29, 2021
Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

Under the general guidance, direction and supervision of the Enterprise Applications Manager, the Epic Learning Specialist is responsible for providing Epic Systems training and support, within a structured Epic learning program, for new and current Group Health Cooperative of South Central Wisconsin (GHC-SCW) staff.  This support may include, but is not limited to, the following Epic applications:  EPIC Care, Willow, Cadence, Radiant, Resolute and Tapestry. The Epic Learning Specialist develops training curriculum and materials as required to support these initiatives. Additionally, the Epic Learning Specialist will support GHC-SCW specific technology needs. The Epic Learning Specialist is expected to function with independence in decision making and judgment. 


The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude. 


Our Mission Statement:    To provide accessible, comprehensive, high quality healthcare and outstanding service in an efficient and personalized manner to persons in the GHC-SCW service area.


Our Vision:  To be a leader among HMO’s in providing high-quality medical care, impeccable service and competitive benefit levels and premium rates. 


Our Common Values:

  • Patient Centered:  When health insurers and health care providers are brought together under one roof, we are better together.   Our care team model focuses on supporting the needs of our patients/members and providing the best in safe, high quality coordinated health care.  Members and their providers participate in making meaningful decisions that lead to better outcomes. 
  • Quality Driven:   When members and their providers each participate meaningfully in the decisions that lead to better health care, we are better together.  GHC-SCW continues its tradition of providing proactive health promotion and disease management outreach to our members to consistently achieve high quality health care accreditation.
  • Innovation: When we work to lift each other up, show appreciation and collaborate in the best interests of the member, we are better together.   GHC-SCW has made innovative advancements which include the implementation of an electronic medical records system (EMR) and GHC-SCW MyChartSM, access to innovative Complementary Medicine benefits and Wellness reimbursement services. 
  • Community Involved: When we join with our community to further the causes for which we share a common concern, we are better together.   We are proud to promote programs that strengthen lives, and make our community a safer, stronger and healthier place to live and grow. GHC-SCW employees share their time and talent; and we recognize that the value of what we give is also what we gain – for our employees, our members and our community.
  • Not for Profit Cooperative:    When we share a common purpose, a common voice and a common vision, we are better together.   We use our surpluses to improve clinics, enhance health care benefits and give back to the community.  Our members, not our profits, are our priority.   We have a unique “cooperative” governance structure which works directly for our members.     


GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.


We believe:

              Healthcare is a human right.

              In treating all people with dignity and respect.

              There is strength in diversity.

              Equity celebrates our humanity.

              We are better together.


  1. Bachelor’s degree from an accredited college or university in Education, Business or relevant field; or equivalent business experience required.
  2. Experience training and/or using EPIC systems software is highly desirable.  Certification, or desire to become certified, in various Epic applications is highly desirable.
  3. Employee is expected to provide personal transportation.  Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.   
  4. Knowledge of the principles and practices used in health insurance and/or clinical operations preferred.
  5. Knowledge of or ability to learn the major business operations of a managed care/staff model clinic organization. Specifically: operating procedures and practices related to patient care, safety, and satisfaction; customer service; quality improvement; proactive healthcare and community outreach; electronic medical records; and registration, insurance, billing and ancillary systems.
  6. Knowledge of and ability to apply project planning and project management practices and principles.
  7. Effective written and verbal communication skills required. Knowledge and proficiency with English punctuation, grammar and spelling required.
  8. Knowledge of and ability to effectively use computer software programs such as MS Office including word processing, spreadsheet, email, and presentation programs such as PowerPoint.
  9. Ability to become EPIC certified, as required. 
  10. Excellent facilitation skills required. Ability to coach, mentor, and provide customized education programs to support new and current employees.
  11. Ability to continually assess GHC-SCW business needs and recommend appropriate learning activities. Knowledge and proficiency to develop, prepare, and maintain educational materials.
  12. Effective planning and communication skills required.
  13. Orientation to detail required. Ability to work independently required.
  14. Ability to learn and adhere to OSHA standard and other patient care protocols required.
  15. Knowledge of or ability to learn HIPAA privacy requirements.
  16. Ability to work effectively with all levels of an organization while providing excellent customer service required. Ability to be culturally sensitive and work with diverse populations.
  17. Ability to manage multiple priorities required. Commitment to meeting deadlines required.
  18. Weekend availability to provide appropriate weekend training required.
  19. Ability to see at near, mid and far range required.
  20. Ability to speak and hear in person and on the telephone required.
  21. Ability to sit a majority of the work day and stand, lift, bend, and stretch occasionally required.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Other details

  • Pay Type Salary
Location on Google Maps
  • Administration - 1265 John Q. Hammons Drive, 1265 John Q. Hammons Dr. , Madison, Wisconsin, United States of America