Career Coach, Training Programs Skills Training

1140 3rd St NE, Washington, DC 20002, USA Req #4663
Wednesday, September 29, 2021

Impact Your Future, While Impacting Your Community. Our Company. Your Career. Together We Transform Lives!


Align your passion and purpose at Goodwill

Goodwill offers careers in a variety of exciting and interesting fields throughout the greater Washington, DC region. Working at Goodwill offers competitive wages, a sustainable career path, diverse, equitable, and inclusive workplace culture, and makes a lasting and positive impact on our community. It takes Goodwill to do great things. Join our team.


POSITION SUMMARY:                Delivers comprehensive career coaching to assigned caseload of student participants enrolled in program services; provides full-lifecycle support to assist with employment barriers and successful retention once employment is obtained. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.


Essential Duties and Responsibilities:

  1. Provides individualized and comprehensive career coaching from enrollment through retention, to assist clients with identified barriers that may impede securing or maintaining employment.  Takes the initiative to deliver employment support services that may include, but are not limited to the following:


  1. Facilitates the development and implementation of individual employment and support plans (IESP).
  2. Leverages resources and referrals from internal and external stakeholders to address/remove barriers to employment (e.g., education, housing, childcare, transportation, etc.) and refer clients to community resources as necessary.
  3. Recommends assistive technology devices to promote independence, as necessary.
  4. Reviews and reinforces work safety skills and employer expectations.
  5. Case management to document coaching touchpoints and individual progress with electronic case files that meet CARF requirements, referenced in Coaching Playbook, and Coaching SOP.
  6. Assists in developing natural supports and providing socialization/integration skills training.
  7. Assures that rights of individuals assigned are protected.
  8. Encourages self-management and advocacy skills to clients to enhance overall independence.
  9. Assist clients in developing job retention strategies to move to self-sufficiency.


  1. Provides individual job development support to assigned caseload by leveraging available tools (Individual Employment Support Plan, Job Development Action Plan), professional expertise and appropriate resources.


  1. Engages with assigned clients from enrollment through case closure to drive forward progress, ensure students are positioned to obtain employment aligned with goals, and to monitor retention once employment is obtained.


  1. Maintains up-to-date client information (e.g., address, telephone number, employment information, etc.), case notes, and supporting documentation in case file and the Client Tracking Database to ensure all required documents are included, kept confidential, and meet CARF, DORS, RSA, etc. standards.


  1. Conducts all interactions with clients, employers, community agencies and funding sources in a professional manner with sensitivity to their needs.


  1. Works effectively as a member of the team to ensure established division goals are achieved through supporting the Business Services Representative’s placement process and managing retention services.


  1. Other job-related duties as assigned.


Supervisory Responsibility:


This position has no supervisory responsibilities.

Required Qualifications:

  1. Bachelor’s degree in counseling, training and development, education, or related field, with one or more years of experience providing career coaching; Associate degree with three years of experience. Higher level education can be substituted with five plus years of related and transferable experience.


  1. Access to reliable transportation to deliver services in various training locations in Virginia, the District of Columbia, and Maryland.  May attend and participate in trainings and meetings.


  1. Flexibility to work evenings as needed to provide services at various training locations in the District of Columbia, Virginia, and Maryland.


  1. Demonstrated ability to establish and maintain a customer focus to ensure the expectations of stakeholders (e.g., persons served, employers, referring agencies, etc.) are met.


  1. Demonstrated ability to be flexible by adapting behavior and work methods in response to ambiguity, new information, changing conditions or unexpected obstacles. Ability to cope effectively with job pressures and stress. 


  1. Demonstrated ability to influence others by networking with key individuals or groups to accomplish goals.  Ability to promote the divisions services to others. 


  1. Demonstrated self–awareness and interpersonal sensitivity by modeling personal characteristics of patience, tolerance, enthusiasm, compassion and empathy.  Relates well to people regardless of position or background, and is approachable and available.  


  1. Demonstrated oral and written communication skills by making clear and effective oral and written presentations to individuals and groups, actively listening to others, and using appropriate questing techniques to gather feedback and opinions.


  1. Demonstrated problem solving skills by developing and implementing innovative solutions to identified or potential problems.  Ability to address different problems simultaneously. 



  1. Demonstrated ability to self-direct by working persistently toward an agreed-upon goal despite opposition, distractions, and setbacks; self-disciplined.  Realistically assesses own strengths, areas of growth and the impact on others.  Seeks and makes use of constructive feedback and takes initiative to consider possible outcomes and implement appropriate action without being directed to do so. 


  1. Ability to work in a fast-paced environment, prioritizes and works effectively on multiple tasks simultaneously, and follows through on assignments and commitments.


  1. Excellent team player, Microsoft Office (Excel, Word, PowerPoint, Publisher), organizational, problem solving, communication, administrative skills, and attention to detail.


  1. Ability to maintain confidentiality of person served information. 


Preferred Qualifications:


  1. Demonstrated knowledge, skills and abilities in The Americans with Disability Act, job accommodations, assistive technology, learning styles, career coaching theories and techniques, Universal Design for Learning, computer-based systems and Internet services to assist individuals in career planning, employment trends, local labor market information and resources that provide information about job tasks, functions, salaries, requirements and future outlooks related to broad occupational fields and individual occupations.
  2. Experience working with diverse populations.


Physical  Demands


   Sedentary – Lifting and/or carrying of up to 10 pounds.  Walking and standing are required only occasionally.  Extended periods of work seated at a desk.  Repetitive hand motions while using keyboard.  Prolonged use of computer.


Work Environment


   Limited - General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)

 [LB1]This is the same as a preferred quality below.

We are proud to be an EEO/AA employer minority/female/disability/vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Other details

  • Pay Type Salary
Location on Google Maps
  • 1140 3rd St NE, Washington, DC 20002, USA