Long-Term Housing Assistant National Account Manager

St. Charles, IL, USA Req #3454
Wednesday, January 12, 2022

Real People. Real Solutions.

At ALE Solutions, we understand that disaster can strike at any moment, forcing families to spend time out of their home. We partner with insurance companies across the country to ensure that policyholders receive the time and attention they need to transition into temporary housing. Whether it’s three weeks in a hotel or three months in a temporary home, ALE will work with insurance companies to find comfortable housing accommodations for families when they need it most.

Long-Term Housing Assistant National Account Manager

We are adding members to our Long-Term Housing Account Management team who seek a challenging, fast-paced, career-focused opportunity. After losing a home, our Assistant National Account Managers support ALE’s long-term housing account management team to provide exemplary service to our homeowners insurance partners.

This position requires a Monday-Friday, 9:00am-6:00pm schedule, with rotating Saturday shifts.

How you will contribute:

  • Maintaining client relations through phone calls, email, and meetings.
  • Building and maintaining rapport with internal staff.
  • Assisting the National Account Manager with:
    • New requests from adjusters. 
    • Managing all aspects of claims from initial request to final invoicing. 
    • Updating and maintaining company files both electronic and manual. 
    • Billing activity associated with claims. 
    • Day-to-day operations of the department to ensure quality customer service. 

What we’re looking for:

  • A college degree or equivalent experience.
  • 1-2 years of business experience including, but not limited, to customer service, real estate, hospitality or accounting.
  • Knowledge of Microsoft Word, Excel, and Outlook.
  • Database experience a plus.
  • Excellent verbal and written communication skills coupled with the ability to multi-task and be a team player.
  • Thoroughness, attention to detail, and the ability to work under pressure.
  • A commitment to making every individual feel that his or her contribution is important.


About the Company

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.4B Annual Revenue
  • 600,000 Directly Served Business Clients
  • 2.6B+ Transactions per Year
  • 8,400+ Employees

(as of December 31, 2020)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Account Management
  • Pay Type Hourly
  • Travel Required No
  • Job Start Date Monday, January 31, 2022
Location on Google Maps
  • St. Charles, IL, USA