Quality Control Specialist/High Value Reviewer
Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field appraisal, inspection and risk control services to support our clients’ underwriting processes. EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control
We are seeking full-time entry level High Value Reviewer in which the incumbent will provide support for the development, performance, and conduct of all home appraisals submitted by field staff in a manner that is consistent with company policies, procedures, and standards. The Reviewer is:
•Responsible for reviewing and editing home appraisals submitted by field staff while ensuring exemplary quality, adequate attention to details, and being able to follow specific client instructions.
•Give constructive feedback to the inspector and administer appropriate grades.
•Follow the appropriate Operating Procedure.
•Meet Quality goals.
•Meet Office Time Service goals.
•Properly send reports to Clients or to Printing.
•Properly place reports on Hold/Pause and follow-up based on that Policy.
Knowledge, Skills, and Abilities Needed:
•Have the ability to evaluate information contained in appraisals and determine if the information satisfies procedures, policies, and requirements.
•Must be able to communicate effectively to customers and inspectors, while delivering information in a clear and concise manner.
•Have the ability to manage multiple projects at once and handle time sensitive urgencies.
•Must have advanced knowledge in use of computer equipment, software, and general office equipment.
•Must have excellent written and organizational skills
Please be aware that EXL requires all employees who are required to work onsite, whether regularly or sporadically to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination. EXL is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
- Pay Type Hourly