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Branch Manager, Home Care - Kalamazoo, MI

Kalamazoo, MI, USA Req #1354
Monday, October 11, 2021

Now hiring a Branch Manager for our Mattapan, MA office. The Branch Manager plans, directs, and coordinates the day-today operations for the assigned Home Care branch.

Responsibilities may include:

  • Direct all branch activity
  • Manage, maintain and increase productivity
  • Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
  • Identify and implement creative solutions to complex problems
  • Additional duties may be assigned


  • Supervise and mentor direct reports through weekly meetings
  • Establish and maintain professional and positive relationships with HCT clients
  • Troubleshoot client issues as they arise
  • Run weekly/daily reports to track branch productivity
  • Run open order report by branch
  • Run applicant report by branch
  • Attend recruitment meetings as needed and offer ideas for creative recruitment
  • Advise on recruitment challenges, informing senior leadership when methods should be modified
  • Recruit, hire and train branch personnel
  • Supervise staff. Monitor and evaluate performance
  • Track employee productivity through weekly and monthly reporting
  • Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
  • Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
  • Properly manage onboarding costs for HCT client/clients
  • Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
  • Ensure that all tasks related to staffing are completed daily
  • Ensure that time to fill guidelines are being met
  • Train branches on client specific reporting requirements for staffing purposes
  • Immediately address questions and concerns from the client
  • Partner with payroll department to create internal payroll deadlines  
  • Review overall payroll for accuracy
  • Assist with accurate back-office billing setup through the homecare software

Required Skills

  • 3 years’ related experience in the healthcare staffing/recruiting industry with a track record of success in leadership roles
  • Must be prepared to learn every function within the branch and perform them
  • Must share the mission/vision of Workforce Solutions Group senior leadership
  • Excellent people skills to manage customer service issues
  • Good time management and organization skills are required to keep tasks organized and meet deadlines
  • Must possess the ability to motivate and encourage staff for optimal work performance and productivity
  • Excellent communication skills
*Must be able to work in our Kalamazoo, MI office
#Ind_1 #Ind_2 #CB

Other details

  • Job Family Operations
  • Pay Type Salary
Location on Google Maps
  • Kalamazoo, MI, USA