Technical Writer I, Quality & Training
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. One of the fastest-growing credit card providers in the United States, Credit One Bank offers credit cards through the Visa®, Mastercard® and American Express® networks. Credit One Bank is the Official Credit Card of NASCAR®, the Las Vegas Raiders, the Vegas Golden Knights, and Best Friends Animal Society, and is a proud partner of WWE and Six Flags®. Learn more at CreditOneBank.com and on social media (@CreditOneBank) on Facebook, Instagram, Twitter, YouTube, and LinkedIn.
We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.
Credit One Bank is looking for a Technical Writer I, Operations Knowledge Management. This position will primarily be responsible for ensuring clear, accurate, and consistent policies and procedures that drive positive customer outcomes. This may require developing new policies or updating and streamlining current policies as well as managing the change process and ensuring compliance with other procedures and regulations. The person in this role will spend at least 80% of their time writing, editing, updating, and researching policies and procedures.
Summary of Essential Job Functions
- Write, edit, update, and research operations policies and procedures
- Map processes
- Participate in/conduct process meetings to understand and document current and new procedures
- Participate in the process of continual improvement in policies, procedures, and agent support tools; to mitigate operational risk and drive customer satisfaction
- Collaborate with key stakeholders from across the Bank to identify gaps and inconsistencies; develop, recommend, and implement improvements
- Work closely with peers across the Operations Quality and Training team to identify and rectify policy and process gaps; ensure procedures align with regulations, policies, and procedures
- Assist in managing the change process
- Responsible for understanding all applicable regulations and guidelines
- Ensure the timely coordination and completion of projects
- Perform other duties as assigned
- Bachelor’s degree in business, writing, or related field
- Technical writing skills
- 3+ years of relevant experience in an operations environment with advanced understanding of process flows and process documentation
- Competent with Word, Excel, PowerPoint, and Visio
- Excellent written and verbal communication, problem-solving, and project management skills
- Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results
- Demonstrate company core values of excellence, ownership, collaboration, and integrity
- Project management experience
- Call center and financial services experience preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
- Job Family P1 - Professional
- Pay Type Salary
- 6801 S Cimarron Rd, Las Vegas, NV 89113, USA