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Operations Analyst I, Reporting & Analytics

6801 S Cimarron Rd, Las Vegas, NV 89113, USA Req #1074
Friday, November 19, 2021

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. One of the fastest-growing credit card providers in the United States, Credit One Bank offers credit cards through the Visa®, Mastercard® and American Express® networks. Credit One Bank is the Official Credit Card of NASCAR®, the Las Vegas Raiders, the Vegas Golden Knights, and Best Friends Animal Society, and is a proud partner of WWE and Six Flags®. Learn more at and on social media (@CreditOneBank) on FacebookInstagramTwitterYouTube, and LinkedIn.


We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.

Position Summary

Credit One Bank is looking for an Operations Analyst I to support the overall growth of the organization. The Analyst will focus on improving and maintaining customer service standards through analysis of diverse business systems and processes. They will work within the Operations Analytics team and will be responsible for collecting, consolidating, analyzing, and visualizing data from various sources, with the purpose of optimizing processes, improving operations systems, and providing the best card member experience. The ideal candidate will be excited about analysis, efficiency, and quality and will be ready to help guide the direction of a growing company.


Summary of Essential Job Functions

  • Prepare operational reports by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business analyses and projections for incorporation into strategic decision-making.
  • Recommend systems improvements to senior management based on analysis of current practices, outcomes, and trends. Participate in the implementation and monitoring of approved changes.
  • In collaboration with direct manager and peer analysts, conduct internal stakeholder research to support strategic and business planning.
  • Perform daily, weekly, and monthly reviews and analyses of current processes using department defined operational metrics and reports.
  • Understand and communicate the financial and operational impact of changes to procedures or strategies.

Position Requirements

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Knowledge of data processing and analysis tools such as SQL, Tableau, SAS, and Excel VBA
  • Ability to work independently and with others
  • Demonstrate company core values of excellence, ownership, collaboration, and integrity

Preferred Skills and Experience

  • Bachelor’s Degree or equivalent work experience
  • Academic or professional experience using SAS for data analysis and statistics, and Tableau for data visualization
  • Excellent written and verbal communication skills
  • Knowledge of credit card banking industry practices, regulations, and standards
  • Understanding of standard business and customer service practices

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit.  However, the employee may choose to stand and move within cubicle area.  The employee is frequently required to use hands to finger, handle, feel, talk and hear; reach with hands and arms.  Must possess the ability to effectively hear and communicate.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 2 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. 

Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt.

Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Other details

  • Job Family P1 - Professional
  • Pay Type Salary
Location on Google Maps
  • 6801 S Cimarron Rd, Las Vegas, NV 89113, USA