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UX Researcher

6801 S Cimarron Rd, Las Vegas, NV 89113, USA Req #994
Tuesday, August 31, 2021

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. One of the fastest-growing credit card providers in the United States, Credit One Bank offers credit cards through the Visa®, Mastercard® and American Express® networks. Credit One Bank is the Official Credit Card of NASCAR®, the Las Vegas Raiders, the Vegas Golden Knights, and Best Friends Animal Society, and is a proud partner of WWE and Six Flags®. Learn more at and on social media (@CreditOneBank) on FacebookInstagramTwitterYouTube, and LinkedIn.


We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.

Position Summary


Credit One Bank is looking for an experienced User Experience (UX) Researcher.  As a member of the Digital Experience team, the UX Researcher will play a vital role in shaping Credit One Bank’s digital experiences across web (mobile/desktop) and native mobile apps (iOS/Android).  Although primarily digital-focused, this is a customer-centric position tasked with working across business and functional leadership teams to understand custom experience challenges and identify opportunities to solve or enhance user journeys, product adoption, feature utilization, and product/program performance.  The UX Researcher will be a leader in representing the voice of the customer while seeking to optimize business opportunities and continually improve overall customer satisfaction.


Summary of Essential Job Functions


·    Lead and shape enhancements to card member digital experiences and product definitions with formative and foundational research

·    Conduct research studies, as needed, at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design

·    Lead and conduct qualitative and quantitative user research, create/conduct research plans, analyze/synthesize or lead analysis/synthesis of results at every stage of a targeted user journey or product life cycle and make applicable recommendations to teams (translating findings into product direction that guides the experience and product decisions)

·    Apply problem-solving skills to analyze situations, identify existing or potential problems and recommend solutions

·    Drive impact, as measured by changes to the product design and development road map

·    Collaborate with technology, product, and business teams to create intuitive and engaging customer experiences across multiple projects simultaneously, start to finish

·    Advocate for the customer through human-centered design methods and user empathy

·    Navigate conflict resolution within your team as well as within projects, teams, and partner relationships

·    Present and communicate research and analysis clearly and effectively across various organizations in any format required. Must be able to sell, support, explain, and simply present usability approach and research to various audience types


Position Requirements


·    Bachelor's in UX/HCI or related field or equivalent experience, at least 3 years of UX research experience and/or Human-Computer Interaction in a corporate environment

·    Master’s degree or equivalent professional experience preferred

·    At least 3 years of experience with design thinking and agile methodologies

·    5+ years of experience of usability testing, UX research and strategy preferred

·    Experience with qualitative and quantitative research as well as agile/lean methodologies to choose the best methods for planning & execution of user research projects

·    Experience and competence in conducting quantitative research and delivering actionable insights to leadership

·    Experience creating common user research outputs such as Personas, User Journeys, Empathy Maps and with tools such as Figma, Optimal Workshop, Maze, Userzoom, or similar

·    Strategic and critical thinking capabilities across business/technology vision, solutions, strategy, roadmaps, and portfolio delivery

·    Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced environment

Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Other details

  • Job Family P3 - Senior Professional
  • Pay Type Salary
Location on Google Maps
  • 6801 S Cimarron Rd, Las Vegas, NV 89113, USA