Case Manager Bachelor - 7695-207-N

STATEMENT OF THE JOB

The Case Manager is responsible for the support of tenants within the program.  Each case manager works as part of a team to ensure tenants are maintaining stable housing as well as connecting to community, either within the building or the wider community. All staff participates in the development of a community environment that supports and encourages tenant engagement.

The agency has embraced the concept of a fully system of care for all consumers of service. This requires that the staff assess the client’s needs holistically and see it’s as their responsibility to connect the client with services needed-internal or external to the agency, regardless of the door through which the consumer enters the system.

DUTIES AND RESPONSIBILITIES

• Assesses and evaluates tenant’s strengths, connections and areas of support/need
• Works with clients to prepare on-going service plans for continued service.
• Reviews service plans as frequently as specified by Funding Source requirements.
• Prepares service plan/contact notes as required by funders and agency.
• Provides clients with full range of intervention services as needed.
• Provides clients with referrals services as required.
• Plans and facilitates on-going group activities to promote community development among tenants and recovery oriented goals of program
• Accompanies clients to community services as needed.
• Assesses the needs of the whole consumer/family, including their basic need such as food clothing, and shelter.
• Ensures that referrals are made to appropriate internal and external services as required to meet the consumer/family needs.
• Follows up on all referrals made on behalf of consumer/family and responds to all referrals made to your to your program.
• Participates in cross-program service reviews that support the planning and coordination of service delivery.
• Applies crisis intervention, advocacy, and group work methods to respond to client population as needed

• Maintains up to date knowledge of relevant funding source regulations and reporting criteria.
• Participates in CCBQ Agency meetings and workshops/trainings as required/requested.
• Adheres to all funding source standards in addition to the Agency (Catholic Charities Brooklyn and Queens) policies and procedures; seeks guidance/clarification from their immediate supervisor regarding interpretation, applicability, and implementation.
• Assists clients with money management, medication and entitlement compliance.
• Performs other duties assigned as needed. 

SPECIFICATIONS FOR EDUCATION/LICENSES/CERTIFICATIONS  

• Bachelor’s Degree in Social Work, Human Services or related field  

SPECIFICATIONS FOR EXPERIENCE AND TRAINING  

• Experience providing direct service to the difficult to serve populations: (MICA, SA, Homeless, HIV, etc.) is preferred.
• Experience documenting on-going service provision.
• Ability to maintain confidentiality.
• Excellent organizational and interpersonal skills.
• Strong verbal and written skills.
• Computer skills essential.
• Ability to work in multi-cultural environment.
• Ability to appropriately assess/de-escalate/intervene in crisis.
• Excellent coordination/collaboration skills.
• Bi-lingual Spanish a plus.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

• Must be able to share staff rotation for emergency on-call and office coverage.
• Regularly required to talk, hear, walk, stand & sit.
• Able to lift up to 10 pounds.
• Able to climb stairs and make home visits.
• Able to stretch and bend to retrieve files.
• Able to operate a computer keyboard, mouse, & office equipment.
• Able to read printed materials and computer screens.
• Able to write.
• Able to sit and work on the computer for long periods of time.
• Ability to be mobile concerning apartment visits, assisting clients with appointments, & professional liaisons.
• Able to travel to multiple locations as needed.