Fulfillment Team Leader
Alta Resources is Hiring!
The Fulfillment Team Leader manages activities within the Alta Resources fulfillment center to obtain optimal results for clients, efficiency and economy of operations, and maximize established program objectives by performing the following duties personally or through fulfillment staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Work closely with internal Alta Program Directors and external Client Liaisons to understand and exceed their metrics, understand and resolves issues, and be the overall go to person to meet all their fulfillment needs
Perform inventory management duties as necessary and overall internal and external reporting for all clients serviced
Oversee the direction of the fulfillment team and ensure team is meeting and exceeding service levels
Conduct and/or participate in team meetings to communicate Client's objectives and provide Alta Resources updates
Assist in business development with Client and Program Director
Monitor team members’ productivity to observe employee's demeanor and conformity to company quality standards, policies, and procedures, and provide coaching, guidance, and development to improve or advance performance
Recommend corrective action to address any quality, attendance, or performance issues
Manage staffing levels, assign duties, and examine work to meet client service levels
Compile and report metrics that are appropriate for the team
Analyze, report, and administer individual monthly incentive goals and achievements
Conduct reviews, coaching, and corrective actions for direct reports
Work with team to utilize the equipment to its maximum efficiency as appropriate
Ensure all aspects of automation are working at their utmost capacity and most efficient throughput
Work with pick ticket specialist to support production to ensure sufficient tickets in order to stay in compliant with service levels and keep carryover to a minimum
Track breaks, schedule adherence, call-ins, and adjust or document as necessary
Keep work areas clean and organized and follow Fulfillment Center guidelines at all times
Train new employees within the department and provide continuous training and coaching
Confer with managerial personnel to recommend changes in order to avoid recurring issues
Compile and report metrics on production levels
Process improvement ideas and implementation to increase production efficiency
Determine extra hour needs to meet production goals and work with Scheduler, production employees, and temp agency to fill those needs
Provide answers and solutions to problems that occur daily with the team to ensure line continues to flow most efficiently
Address personnel issues and work with HR and leadership to document as appropriate
Responsible for maintaining product and supply inventory levels, receiving product, and resolving issues
Work closely with other fulfillment staff
Provide backup for the other Team Leaders and Analysts as appropriate
Complete tasks as assigned by the Program Director
Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.
Supervises and carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues. The position also requires active leadership in the way of supporting strategic initiatives as well as personal development and application of Six Sigma methodologies. All leadership positions are expected to attain Six Sigma Green Belt certification.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reliability, punctuality, and dependability
Excellent written and verbal communication skills
Flexibility to work in a changing environment
High level of enthusiasm and a positive attitude
Coaching and mentoring capabilities
Leadership capabilities to make a group of individuals function as one team
Understanding the importance of meeting client deadlines
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED, HSED) required; a Bachelor's or Associate's degree is preferred. 1-3 years of leadership experience is required. Previous Fulfillment Center or warehouse experience preferred.
- Pay Type Salary
- Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America