Transportation Specialist - Auction Services

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 
 
Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

 At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 

• Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck 
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance 
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance 
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation 
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company 
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The Transportation Specialist - Auction Services is responsible for supporting the Transportation department by facilitating commercial, residential, abandoned vehicles, lot sweep/marshalling, physical auction activities, and break-through initiative operations. This role utilizes processes and procedures established by the Transportation department to coordinate lot sweeps, resolve logistical issues related to commercial, residential, abandoned vehicles and physical auction activities, and contribute to the seamless and effective operations of the ACV Transportation product. The Transportation Specialist - Auction Services partners with carriers, customers, and internal departments and Teammates to navigate seller services-related assignments. This role performs duties with limited supervision.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage seller and lot sweep-related inquiries; manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Ensure the timely removal of vehicles from designated partner locations. Work in conjunction with transporters, storage partners, and residential customers to achieve resolution.
• Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes. Assist management in the identification and implementation of continuous improvements and customer satisfaction opportunities.
• Proactively locate, review, and vet a network of quality transportation services and storage yards. Manage relationships and retain quality services.
• Utilize Salesforce to track and document on transportation services and storage yard network.
• Adjust pricing and assign carriers to ensure cost-effective and timely movement of vehicles.
• Partner interdepartmentally, as well as with sellers, buyers, and carriers, to determine statuses of transport jobs.
• Negotiate cost-effective contract rates with high volume carrier partners.
• Update and review status of aged inventory. Report findings to the Abandoned Vehicles team.
• Partner with Payments team to reconcile partner invoices.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak, and understand English.
• High School Diploma or GED
• Minimum 1-2 years' experience in customer service or transportation industry.
• Intermediate problem-solving ability
• Teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce.

No immigration or work visa sponsorship will be provided for this position.