Billing Assurance I

Edinburg, VA 22824, USA ● Lynchburg, VA, USA ● Waynesboro, VA 22980, USA ● Weston, WV 26452, USA Req #2087
Wednesday, October 13, 2021
Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art cable, fiber optic and fixed wireless networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns over 6,800 route miles of fiber and 223 macro cellular towers.  For more information, please visit
Job Summary: To provide back office support for the business in relation to the billing systems. May perform other administrative functions for the department. Daily contact with staff, agents, and other departments regarding service orders, customer accounts, and reports. Some record keeping is required.

Qualification Requirements: 
a. Education: High School or equivalent. 
b. Experience Level: Minimum of one year experience in customer service environment. Cable TV, Internet, and Phone experience a plus.

a. Must have strong communication and interpersonal skills as well as basic computer skills, organizational and time management skills, and self-motivated. Must have the ability to tactfully and effectively deal with the public. 
b. Ability to use general office equipment, including a computer. 
c. Ability to retrieve a vast amount of information from memory. 
d. Effective problem solver, with strong logic and critical thinking 
e. Strong customer service skills and ability to thrive successfully in a fast-paced environment. 

Shentel provides a drug-free workplace and is an EEO employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.


If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or When you contact a HR Representative please identify the type of accommodation or assistance you are requesting.  We will assist you promptly.


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Other details

  • Job Family Customer Service
  • Job Function Incumbent Cable
  • Pay Type Hourly
Location on Google Maps
  • Edinburg, VA 22824, USA
  • Lynchburg, VA, USA
  • Waynesboro, VA 22980, USA
  • Weston, WV 26452, USA