Dispatcher II

Radford, VA, USA ● Waynesboro, VA 22980, USA ● Weston, WV 26452, USA Req #2075
Tuesday, October 12, 2021
Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art cable, fiber optic and fixed wireless networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns over 6,800 route miles of fiber and 223 macro cellular towers.  For more information, please visit www.shentel.com.

Job Summary:
Responsible for creating, dispatching, and clearing trouble reports for all companies of Shentel. Daily contact with customers regarding service problems. Daily contact with Network Technicians regarding service orders and dispatching and clearing troubles. Analyze all reported troubles and dispatch those troubles to the proper department for the necessary service work. After service work has been completed, clear them in trouble system and if possible confirm customer satisfaction. Determine the nature of the trouble and the proper department to handle it.

Qualification Requirements:
a. Education: High School diploma or equivalent
b. Experience Level: 6 months – 1 year in telephony or basic electronics. Cable and Service order records 6 months, brief field experience provided with position.
c. Skills Summary: Good computer skills, experience with Microsoft Excel, Access and Word, works well under pressure, good communication skills, and must be able to hear, speak, read, and write.

Shentel provides a drug-free workplace and is an EEO employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.


If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting.  We will assist you promptly.


For technical issues with the website, please contact employment@emp.shentel.com.

Other details

  • Job Family Engineering & Operations
  • Job Function Incumbent Cable
  • Pay Type Hourly
  • Required Education High School
Location on Google Maps
  • Radford, VA, USA
  • Waynesboro, VA 22980, USA
  • Weston, WV 26452, USA