Director, Community & Customer Engagement InsideOut

Virtual Req #417
Monday, January 10, 2022

You’re a networker, a magnetic connector who knows how to build communities through compelling experiences that engage senior leaders. And you’re looking for a place where you can show off those skills!

Look no further.

Aquent’s InsideOut Design Leader Community was custom built for senior creative, design and experience leaders at high profile brands. We host intimate roundtable discussions, workshops and social events for these leaders to connect with peers to collaborate, expand their networks and solve business challenges in a safe, engaging forum. 

We are expanding our program to offer more connections and learnings to more design leaders throughout North America. To do so, we’re adding a Director, Community & Customer Engagement InsideOut to our Community team. This role requires exceptional communication and organizational skills, along with top-notch facilitation experience and the ability to synthesize lots of information down to key insights.

Our InsideOut Community has gathered for 150 leadership events so far, yielding high level takeaways to support the continued growth of our members and our organization. We started with in-person quarterly meetings, which led to monthly virtual ones during the pandemic. Our future is hybrid, once that’s safe for everyone, so you’ll also get the chance to meet leaders in our large city groups as we grow.

If you love to learn, are often told what a great communicator you are, and have lots of examples of how you helped senior leaders (VP+ level) identify and address business problems, read on to see if this is the right opportunity for you!

What You Get to Do:

  • Expand Aquent design leader communities by engaging senior leaders at high profile brands through sourcing, referrals, and proactive outreach.

  • Ensure a continued white glove community experience by delivering seamless event logistics, facilitation and follow up.

  • Build opportunities for design leaders to connect online for real-time insights and to strengthen relationships between community events.

  • Identify trends and synthesize key learnings into helpful content that can be shared beyond the community - and explore NEW ways to add value to our members.

  • Capture and analyze key data for program measurement and ongoing improvement.

  • Create a safe space for senior leaders to connect, learn and grow as they tackle real-world business challenges.

What You Bring to the Role:  

  • Client partner with demonstrated ability to build VP+ level relationships that add value to customers

  • Subject matter expertise in Creative / Design (UX, CX, Product or Service) or Marketing

  • Proven experience leading discussions among senior leaders during live events

  • Self-learner who can synthesize & transfer information

  • Active in current, relevant online communities

  • Organized, efficient, and dedicated to customer service with strong prioritization skills 

  • Highly self-directed, intuitive & innovative

  • Clever and resourceful marketer and compelling advocate for product or service

  • Outstanding problem solving and conflict resolution skills 

  • Articulate, persuasive and adaptive with exceptional written and verbal skills

  • Awesome relationship builder and confident networker

  • Positive contributor in a team environment who assists internal partners to grow

The Perks: 


  • Work/life balance: we say it, we mean it

  • We celebrate out-of-the box thinkers and believe in promoting from within

  • Generous benefits package: medical, vision, and dental benefits, generous 401(k) plan, FSA, tuition reimbursement, paid sick/vacation time and more

  • Vacation when you need it: unusually generous and flexible vacation offered; we believe in rewarding hard work as you achieve your goals

  • Free use of company's Hawaii beach house

  • Individualistic Approach: Aquent encourages adding a personal touch to your work; we don't believe in a "one-size-fits-all" approach

  • Industry Reputation: we're the world's largest digital creative workforce solutions firm

About Aquent:

We are a global workforce solutions company that helps organizations find, grow, and support their most valuable resource - people. More than 30 years ago, we invented the creative and marketing staffing speciality. We continue to be the largest creative staffing firm in the world. By challenging conventional wisdom, we continuously innovate across talent, services, and technology within the creative space and beyond.

Vitamin T/Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Other details

  • Pay Type Salary